| Frequently Asked Questions |
- Who owns your company?
- Do you adhere to a specific code of ethics?
- Does your company engage in any form of
animal testing?
- Do your products have full ingredient disclosure
and are they listed in descending order?
- What procedures or programs does your company
use to ensure quality control in the manufacturing process?
- Do you include appropriate consumer cautions
and/or warnings on your product labels?
- What is Carnosine and what are the benefits
of using it?
- Where is Carnosine derived from?
- What is Alpha Lipoic Acid and what are the
benefits of using it?
- Where is Alpha Lipoic Acid derived from?
- What is DMAE and what are the benefits of
using it?
- Where is DMAE derived from?
- Why does my second bottle have a different
color and why does it seem thicker?
- When will I see results?
- Why does my moisturizer congeal when I put
it on over the Wrinkle Serum?
- Why should I use both the Wrinkle Serum and
the Facial Moisturizer?
- I have extremely sensitive skin, can
I use the Wrinkle Serum?
- What is the recommended usage?
- Is this product safe to use when you are going
to be in the sun? Should I use sunscreen?
- Do any of the ingredients have exfoliating
properties?
- Why is there MSN in the products?
- How long has Sun Country Naturals, Inc. been
in business?
- Does your product include lot or batch numbers
that are indelibly printed on the labels or product containers?
- Do you use the term 'natural' in describing
any of your products? If so, how do you support this term?
- What is your guarantee policy?
|
| Who owns your company? |
Sun Country Naturals, Inc. is a privately
owned corporation. We are a family oriented business with a handful
of employees, based in Phoenix, Arizona.
Return to Questions »
|
| Do you adhere to
a specific code of ethics? |
Sun Country Naturals, Inc. does follow
a specific code of ethics. Under the direction of our lab, our
products are carefully researched on the effectiveness and efficiency
before they are released in the marketplace. We select only the
finest ingredients and the production is meticulously carried
out under CGMP's.
Our labeling and presentation are in compliance with all regulations.
Our ingredients are selected for their ability to make a substantial
difference in people's lives and for their contribution to the
process of anti-aging.
Return to Questions »
|
| Does your company
engage in any form of animal testing? |
No, we do not conduct animal testing
and we are careful to select suppliers that do not engage in any
form of animal testing.
Return to Questions »
|
| Do your products
have full ingredient disclosure and are they listed in descending
order? |
Yes, we have full ingredient disclosure
on our product line, and all ingredients are listed in compliance
with labeling regulations.
Return to Questions »
|
| What procedures or
programs does your company use to ensure quality control in the
manufacturing process? |
We use USP-grade ingredients and
keep Certificates of Analysis on file. All ingredients are tested
for content prior to production. Formal CGMP's apply throughout
the manufacturing process. Records for each batch (as described
in the CGMP's) are kept on file. Each batch is tested to ensure
quality standards have been met and lot samples are databased
for cross-referencing.
Return to Questions »
|
| Do you include appropriate
consumer cautions and/or warnings on your product labels? |
Yes, we include a general caution
on product labels. A typical caution on our label is: "This
product and these statements have not been evaluated by the Food
and Drug Administration. This product is not intended to diagnose,
treat, cure or prevent any disease".
Return to Questions »
|
| What is Carnosine
and what are the benefits of using it? |
Carnosine is a combination of amino
acids Beta-alanine and L-histidine. Human skin cells rapidly recover
their youthful appearance and are rejuvenated with Carnosine.
It helps prevent cross-linking of collagen fibers causing the
characteristic of wrinkling and loss of elasticity. Carnosine
maintains the skin's immune defenses, which are suppressed by
exposure to the sun's UV rays. It also aids in wound healing when
applied topically, as it accelerates cell division. Carnosine
levels decrease with age, which causes cell division to decrease.
Return to Questions »
|
| Where is Carnosine
derived from? |
Carnosine is found naturally in every
living tissue cell found in the body. It is synthesized from protein
and L-histidine.
Return to Questions »
|
| What is Alpha Lipoic
Acid and what are the benefits of using it? |
Alpha Lipoic Acid is an anti-oxidant
400 times more powerful than both vitamin C & E. It is considered
the universal anti-oxidant because it is both water and fat-soluble.
Alpha Lipoic Acid is also an effective anti-inflammatory, which
is significant in that inflammation of the skin causes aging.
Return to Questions »
|
| Where is Alpha Lipoic
Acid derived from? |
Alpha Lipoic Acid is derived from
potatoes. Alpha Lipoic Acid is found naturally in every living
tissue cell in the body.
Return to Questions »
|
| What is DMAE and
what are the benefits of using it? |
DMAE helps to improve skin tone and
firmness. DMAE is found naturally in the body in small quantities.
It is one of the few nutrients that research studies have shown
to extend the life of cells. DMAE levels decrease dramatically
with age. When applied topically, not only does it work within
minutes of application, it continues to firm and tone the skin
over time.
Return to Questions »
|
| Where is DMAE derived
from? |
DMAE is derived from fish.
Return to Questions »
|
| Why does my second
bottle have a different color and why does it seem thicker? |
Due to the natural makeup of Alpha
Lipoic Acid and Vitamin C Ester, they react chemically together
and may cause the product to change colors. The colors may range
anywhere from golden brown to dark brown. This is a natural occurrence
and the variance of color does not reduce the effectivness of
the product. A drop of bottled or distilled water will help to
thin the serum out if it does get too thick.
Return to Questions »
|
| When will I see results? |
On average, our customers see results
within 2-3 weeks. Some people may see results within 1-2 days,
and there are some customers who may take up to 5-6 weeks to see
full benefits. It all depends on genetics and existing damage
to the skin.
Return to Questions »
|
| Why does my moisturizer
congeal when I put it on over the Wrinkle Serum? |
You must allow enough absorbtion
time between the serum and moisturizer. Allow 15 minutes between
applications of the serum and moisturizer. This should allow adequate
time for maximum absorption of the Wrinkle Serum through all 3
layers of the skin.
Return to Questions »
|
| Why should I use
both the Wrinkle Serum and the Facial Moisturizer? |
The serum is not a moisturizer and
may cause some dryness to the skin. We have developed a Nutritional
Facial Moisturizer as a complement to our Wrinkle Serum. Our moisturizer
is a quality product that may be used alone. However when used
in conjunction with the Wrinkle Serum the benefits you will receive
from the key ingredients are maximized, therefore together they
smooth and soften your skin throughout the day.
Return to Questions »
|
| I have extremely
sensitive skin, can I use the Wrinkle Serum? |
Yes, all of our products are safe
to use on any type of skin. Since the product is all-natural,
it will not harm the skin. It is a non-toxic product and is safe
to use around the eyes and eyelids, as well as on the lips.
Return to Questions »
|
| What is the recommended
usage? |
We recommend using the product twice
per day with our moisturizer. Massage onto the face and neck or
merely on the problem areas. Follow up with our moistuizer.
Return to Questions »
|
| Is this product safe
to use when you are going to be in the sun? Should I use sunscreen? |
There are ingredients in our products
that can cause skin sensitivity when exposed to the sun for a
prolonged period of time. Therefore, we recommend that you do
not use the Youthful Essentials products during situations with
prolonged sun exposure. However, if you use sunscreen as part
of your normal daily regimen, apply the Wrinkle Serum first, followed
by the sunscreen and then the Facial Moisturizer. Remember to
allow proper drying time between applications.
Return to Questions »
|
| Do any of the ingredients
have exfoliating properties? |
The Carnosine will exfoliate the
pores and will help shrink them.
Return to Questions »
|
| Why is there MSN
in the products? |
The MSN serves as a carrier. It transports
the ingredients through the skin so they can be absorbed into
all 3 layers of the skin.
Return to Questions »
|
| How long has Sun
Country Naturals, Inc. been in business? |
Sun Country Naturals, Inc. has been
in business since March of 2000. The Youthful Essentials product
line was introduced in August of 2001. Our dedication to quality,
as well as our product guarantee ensures 100% customer satisfaction.
Return to Questions »
|
| Does your product
include lot or batch numbers that are indelibly printed on the labels
or product containers? |
Yes, lot numbers are printed in indelible
ink.
Return to Questions »
|
| Do you use the term
'natural' in describing any of your products? If so, how do you
support this term? |
We are able to use the term 'natural'
because we use natural compounds that are synthesized from ingredients.
The compound is 'bio-identical' to the same molecule produced
naturally.
Return to Questions »
|
| What
is your guarantee policy? |
| Sun Country Naturals, Inc. guarantees
all products 100%. |
